Customer Services | Temperature Control

The customer service team at West Control Solutions is made up of conscientious and experienced professionals that are passionate about delivering high levels of customer service to ensure the customer experience is a smooth and efficient one.

The team is positioned to provide quotations, enter orders for customers and to help with enquiries related to orders, deliveries and shipments. For product specification and application queries please contact the Technical Support team


Languages spoken by the team include:

  • English
  • German
  • French

If you are an existing customer of West Control Solutions please login to access the following forms for direct online submission to the team:

  • order form
  • order change request form
  • literature request form

Opening Hours

To contact the customer service team, please complete an enquiry form

Alternatively if you would like to telephone the customer services team please visit the contact us page for regional office numbers.

The customer service team is available during the following hours:

UK Monday to Thursday:     
8:00am to 4:30pm
8:00am to 3:30pm
France Monday to Thursday:
9:00am to 5:00pm
9:00am to 4:30pm
Germany Monday to Thursday:

8:30am to 5:00pm
9:00am to 4:30pm

USA Monday to Friday: 8:00am to 4:45pm
China Monday to Friday: 9:00am to 5:00pm